How to Get Access to the Hertfordshire Provider Portal
In order to gain access to the provider portal, each member of your organisation's staff must have their own personal login.
If a member of your organisation already has access to the provider portal, they can request that additional staff within your organisation be set up with their own login
by adding them as an additional contact from the Contacts page available from their secure Homepage.
If your organisation is requesting a portal account for the first time, you can request that accounts for your staff are created,
by emailing provider.portal@hertfordshire.gov.uk and providing ALL the following information for each member of staff you wish to
have access to the portal:
Contact Full Name
Contact Position
Contact Address and Postcode
Contact's Email (this must be a business email address identifiable to the individual staff member
Contact Telephone Number
Details of the Establishments (e.g. residential/Nursing Home) that the Contact is a representative for
Upon receipt of your request, a member of the Business Support Team may contact you for additional information and to confirm your credentials.
Once ACS has granted you access to the portal, you will be provided with a password. Your account will become active immediately and you should log in and change your password and assign a security code to complete the two stage security process.